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Category leaders are both discoverable in Google and AI search - as well as leading demand in their category

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Indeed
IBM
Gartner
Softcat
BT
Redcentric
Yell
UK IT Service
Syntax
IMDb
ITS
CrowdStrike
Airtasker
Insight
Freshworks
BTS
Sharp
The Access Group
Thefinalstep
HTL Support
totality services
Core Technology Systems
Cognizant
Red Hat
Complete IT
Advania
Ekco
SentinelOne
Bridewell
Acronyms
Sphere IT
London IT Support
HelpDesk Heroes
Cardonet
Omnissa
Virtual IT UK
Air IT Group
Wavenet
CloudPanel
Ohsoit
Amazing Support
Bluebell IT Solutions
WBG
OpenLM
Geeks on Wheels
Trusted IT
Virtual IT Education
Tdmgroup
Josys Inc.
Pc Docs
Akita
Atlassian
Focus Group
One Advanced
Capterra
ServiceNow
Reed
Amazon
Glassdoor
Zenzero
Deloitte
Microsoft
Ernst & Young
Virtuoso
Ratcliff IT
Zapier
KPMG
BDO
Aspire Technology Solutions
Your IT Department
Hewlett Packard Enterprise
CDW
WhizzIT
CGI
Managed247
Solid Rock IT UK
Cloudtango
HBP Group
SoftwareONE
Topdesk
.UK.COM
Weald IT
TechTarget
Netitude Ltd
Start Tech
SolarWinds
CWJobs
Wavex
WWCS
Infinity Group (UK)
Netflo
Consultancy.uk
Bold IT
Mustard IT
Microbyte
1st-IT London
Renaissance Computer Services
Our Technician
Orchidinfo
Sonarit
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1
Indeed

Indeed

Category leadership score: 5.31

2
Akita

Akita

Category leadership score: 8.83

3
IBM

IBM

Category leadership score: 8.97

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Biggest Movers and Losers in Managed IT services today

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From: #35

To: #94 (-59)

Explore who's winning category leadership positions

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(UK-based data)

What does category leadership mean?

Category leadership isn't the brand with the biggest budget. It's not even the brand with the largest market share.

To own a category, you have to be two things: found and wanted.

Discoverable - showing up when people search, whether that's Google or AI. And...
In demand - the brand people are actually asking/searching for by name when it comes to that category

We've partnered with Ahrefs to measure exactly that.

For every category, we pull the most visible brand in Google, the most visible brand in AI search and LLMs, and the most in-demand brand. Those three signals combine into a single Leadership Score.

How to read the metrics

Scores run from 1 to 100. The closer to 1, the stronger your position.

Low scores need defending. High scores is where your opportunity lies.

#
Movement
Company
Domain
Category leadership score

Google Discovery Data (pos score)

Search Discoverability Score A weighted score prioritising top rankings for hundreds of non-branded terms. In simple terms, are you showing up and discoverable when people search for what you sell

Brand & category demand SV

Brand Demand Score A blended score combining searches for your brand alone and your brand plus category terms. In simple terms, are people thinking about you and looking for you by name when looking for your category

AI visibility/ share of voice

AI Recommendation Score A weighted score of your visibility across AI platforms like ChatGPT, Google, and Copilot. In simple terms: are you being recommended when people ask AI what to buy?

Why these three metrics define category leadership - and not just one

Every brand is ranked using a leadership score

We talk to brands every week who have strong awareness but disappear the moment someone starts searching.

Big TV spend. Millions of impressions. But no presence in the moments that actually drive decisions.

That's not category leadership. That's brand recognition without commercial impact.

The data shows it clearly: discoverability drives demand, and demand drives discoverability. Google and AI reward brands that are talked about, recommended, and earning mentions across the web. They surface what the internet already endorses.

So visibility alone isn't enough. If your non-brand SEO is strong but nobody's searching for you by name - if your PR, social and creative aren't building that pull - you won't win the category.

You need both. Discovery and demand. Together, they're what makes a category leader.

Category leaders:

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If your category isn't here or your brand isn't where it should be that's the opportunity.

If you're not visible everywhere, you're not winning anywhere.